Last updated: 03-Mar- 2023

Association of Simply Treatments(“ASTs”, “we” or “us”, and “ ours”） is committed to protecting and respecting your privacy.

This policy explains how we use your personal information when you interact with us, so please read it carefully.

For the purposes of data protection law, the controller is Uni-balance Chinese Health Care Ltd in 90 Caledonian Road,London.

From time to time, we may change this policy. We will post any changes on this page, so please check back frequently. If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Policy.

We are not intended for or directed to persons under the age of 18, and we will not knowingly collect information from persons under 18. To provide information to us through registration or in any other manner on the Site, you must be 18 years of age or older.

What do we do?

We enables users to find, book and receive a wide range of treatments,courses ,services or products offered and operated by registered and verified Vendors or/and Partners  in Beauty, Traditional Chinese Medicine, Massage, Harley Street IVF, Medical industry and other third parties through our website (“Website”). We also have Uni-balance Chinese Health Care  Simply Treatments Association in China Beijing.Both companies operate all around the world.

What personal information do we collect?

When you interact with us, We use personal information for specific and legitimate purposes, connected with serving you and operating our business.

We want to offer you the best possible customer experience. One way we achieve that is by getting the best picture we can of who you are by combining the data we have about you.

We collect the minimum personal information necessary for our purposes in a few different ways via our website.

1. Data You Provide To Us:
   1. Account Registration. Your name, email address and a password.
   1. If you booking an appointment you need to offer phone number, location,language preference for you to find your selected Vendor our (“Partners”).
   1. If you make a purchase or sign up for a subscription, you will need to provide payment and billing information. You can choose to add further information to your account, such as date of Birth, gender, photo and address.
   1. Listings and Uploading. When you add a listing and upload it to our Website, such as when you respond to a survey or provide a review.
   1.  Communications data. We may send communications to you on behalf of Partners about changes affecting an upcoming reservation using the contact information associated with your account. For example, we may enable Partners to send text or in-app messages to you via our platform. We may also send you messages about changes to an upcoming reservation which are initiated by a Partner on their behalf. We receives data regarding such calls, messages, or other communications, including the date and time of the communication and its content.
   1. Third Party Data. You may not provide information to us about someone else unless you have obtained the prior consent of the other person for us to receive and use their information, such as for emergency contact or referral purposes.
   1. Data Collected Automatically Through Your Use of the Website.
      1. We log usage data when you visit or otherwise use our Site, such as when you view or click on content or ads (on or off our Site), perform a search, browse, schedule a reservation and install or update one of our mobile apps. Specifically, the information we collect automatically may include information like internet protocol (“IP”) address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), language and marketing preferences and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.
      1. We may also collect precise geolocation data pertaining to your mobile device, if you have consented to providing this to us through your device settings. We may use this information to provide, promote, and improve our services (for example, by showing you classes that are close to your location) and for related reasons, such as fraud prevention and security purposes. Please note that if you do not consent to providing your geolocation data, certain features of the mobile application may not work.
      1. When we let you provide your statement of you have no any CONTRA-INDICATION PRESENT or CONTRA-INDICATIONS PREVENTING TREATMENT or any infection disease which will cause cross infection to others, it is protect you , vendor ( Partner) and all public health and safety.
2. Data Collected When You Connect To A Third Party Network.

You may choose to sync your account details with a third party network, such as social media account. If you do this, we will receive some of your account information on those social media. Exactly what information we receive will depend on your settings with the third party network, but typically we receive your basic public profile information such as your username, email address, age range, gender, chosen language, country, friends list and any other public information.

What Do We Do with the Personal Information it Collects?

We use personal information it receives for several purposes:

1. To operate and maintain our Website and the products and services offered through it. For example, we use personal information to fulfill your reservation and purchase requests, including processing payments, and to customize your experience on our Website, such as by tailoring the content or experiences we show you.
2. Communication: To contact you through email, phone, postal mail, Policys and/or push notifications posted on our websites or apps, and other ways. We will send you messages about the availability of our Site, security, customer service, or other service-related issues. We also send messages about the Site, updates, reminders, and promotional messages in accordance with your communications preferences. You may change your communication preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal Policys.
3. Customer Support: In connection with customer service inquiries and matters, such as to investigate, respond to and resolve complaints and service issues.
4. Social: To provide features which allow you to connect with, and be found by, other users.
5. Marketing: For marketing purposes, such as to develop our marketing strategy and offer contests, or other promotions and to fulfill any related awards or discounts;
6. Research and Development: For research, analytical, record keeping, and reporting purposes; to develop and test new products, features and ideas; to learn about our customer base and Website and to evolve and improve our  Website, products and services.
7. Security and Investigations: We use your information to maintain the security of our Website, including to verify your identity, to investigate or prevent possible fraud or other violations of our Terms of Use or this Privacy Policy and/or in connection with possible attempts to harm our members, visitors, Partners or other third parties.
8. Other: For any other purpose identified at the point of collection or otherwise with your consent.

Why can we use your personal information (EEA visitors only)?

To use your personal information, we have to have a valid reason (a “lawful basis”).

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

Who do we share your personal information with?

We may disclose your personal information to the following categories of recipients or in the following circumstances:

1. To third party vendors and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website, payment card processors, customer support vendors, hosting vendors, scheduling providers and market research and marketing vendors), or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information.
2. to our group companies, to provide, develop, improve, and analyze the Website and our offerings.
3. to vendors and partners who provide treatments,services and products so that they can process the applicable reservation or activity and delivery professional services to you;
4. your name, photo and other information associated with your account will be visible to other vendors and partners so that they can search for and connect with you via our Website.
5. to anyone who visits our Website if you share information about yourself in a public area on our Site, such as in your public profile, a review or a class rating. You should be aware that any content or information you choose to disclose in these areas can be read, collected and used by other users, the general public and other sites (including search engines);
6. to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person;
7. in connection with an actual or potential merger, sale, acquisition, investment, assignment, reorganization, joint venture, or transfer of all or part of our business, assets, affiliates, including if we should ever file for bankruptcy or a related proceeding, provided that we inform the relevant third party it must use your personal information only for the purposes disclosed in this Privacy Policy;
8. to your program administrator (such as your employer or similar entity), if you participate in any enterprise solutions or the Our Corporate Program; and
9. to any other person with your consent to the disclosure or otherwise in accordance with applicable law.

How do we store your personal information?

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). Specifically, our Website servers are located in Hong Kong and our group companies and third-party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission’s Standard Contractual Clauses (and in the future may include Privacy Shield or similar certification) for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law. Our Standard Contractual Clauses can be provided on request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. We monitor our systems for possible vulnerabilities and attacks. However, we cannot guarantee 100% security of any information that you send us.

How do we use cookies?

Cookies are widely used when you visit most websites. They enable websites to recognise returning visitors, store user information for later use, and target advertising more precisely. With the necessary consent, we use cookies and similar technologies.

Please see our Cookie Policy.

What are your data rights?

You have specific legal rights granted by data protection law which you can exercise at any time. We will handle any request submitted to us in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.

Social Media pages

When you visit our  Social Media pages, such as Facebook ,records your personal information collected in connection with your interactions with our content. For this processing, we and Facebook act as joint controllers under the terms of this agreement.

Links to third party websites

Our websites and apps may contain links to other websites. This privacy Policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal information to it.

Changes and amendments to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update it, we will take appropriate measures to inform you.And when you use our services you need to check the “last updated” date displayed at the top of this Privacy Policy to ensure you agree with those changes.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.

Contact us

If you have questions about this Privacy Policy or the way in which we processes your personal information, you can contact us using the details below:

Email: services@simplytreatments.org

Please note: our customer support hours are: Monday to Friday and 10am-7pm (London time) .